OUR STORE POLICIES

In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!

woman and skateboard

DONATIONS

Custom T-hrift welcomes donations of items you no longer want or need. By donating these pre-owned items, we can then sell them at a discounted, affordable rate for those who couldn’t afford them otherwise. We ask our donors to refrain from donating teared garments.

Custom T-hrift firmly believes in giving back to our community. Your generous donations will help us do so. We appreciate your cooperation to add value and support. We know that giving feels great. Contact us today for more details.

Product Refund Policy

Thanks for purchasing our products at Custom T-hrift operated by Dial 1 Enterprises

In order to be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product be in the same condition in which you received it and undamaged in any way.

After we receive your item, our team will inspect and process the refund. The money will be refunded to the original payment method you've used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

 

If anything is unclear or you have more questions feel free to contact our customer support team. 

Inventory

Layaway Policy

Merchandise put on layaway will be held for 30 days with a minimum deposit of $5 or 20%, whichever is greater. If you do not complete your layaway on time, or cancel at any time, all items will be returned to stock and a any money paid will be put towards store credit.